The keycode I have does not work!
- Have you copied the key correctly? It is 30 alpha-numeric characters, no more no less. Please copy & paste verbatim from the order e-mail you received.
- Are you using the right key-code for the right version? Each major version has a different key code:
- Sandra 20K2 keycodes look this way JJ..., i.e. start with JJ, 30 alpha-numeric characters.
- Sandra 20/21 keycodes look this way HH...., i.e. start with HH, 30 alpha-numeric characters.
- Sandra 20/20 keycodes look this way GG...., i.e. start with GG, 30 alpha-numeric characters.
- Sandra 2018/Titanium keycodes look this way EE...., i.e. start with EE, 30 alpha-numeric characters.
- Sandra 2017/Platinum keycodes look this way CC...., i.e. start with CC, 30 alpha-numeric characters.
- Sandra 2016/Gold keycodes look this way AA...., i.e. start with AA, 30 alpha-numeric characters.
- Sandra 2015/Silver keycodes look this way ZZ...., i.e. start with ZZ, 30 alpha-numeric characters.
- Is the time & date of your computer correct? If it is invalid, the digital certificate is invalid thus the key cannot be decrypted.
- Are you licenced to run this version on the computer? Each version checks compliance:
- Sandra Personal (Professional Home) does not work, nor is it licenced to run on domain computers. Please upgrade to the Business version.
- If you have 1 copy licence you cannot connect to a remote computer; you need a 2-copy or more licence or 2 different licences.
- Is your copy legitimate? We do monitor and ban keys that are no longer legitimate:
- If you bought from a "cheap software store" it is likely you have been scammed. Report the store to the authorities. We cannot help as we did not get paid. Only buy from official stores: if it looks too good to be true, it is!
- If you posted or shared your key and we seen it, we have banned it.
- If you got the key from somewhere else (Internet, P2P, warez, keygen, etc.) you never know when it will stop working. We cannot help as we did not get paid.
- If you got a refund, charge-back, etc. then the key has been banned. As you have your money back, you cannot expect to still be able to use the product.