SiSoftware SiSoftware Technical Support Knowledgebase
Downloading & Installation (General)
Suggested knowledgebase articles:

Knowledgebase Downloading & Installation (General)

Articles in this category

The keycode I have does not work!

Have you copied the key correctly? It is 30 alpha-numeric characters, no more no less. Please copy & paste verbatim from the order e-mail you received.   Are you using the right key-code for the...

1,779
(54)
I have lost / do not have my keycode

If you are missing your keycode, please visit CardQuery @ SWReg. From there you will be able to have your original receipt (including keycode(s)) e-mailed, printed or saved. You can also see your keyc...

1,909
(56)
Cannot install after being detected as Heur.AdvML.B. Is it a virus?

No, it is simply when Norton products determine a file has a "low reputation". This is normal for a new file, after all it cannot have a high reputation before it is even being used! Norton's explana...

5,795
(33)
Cannot install after being detected as WS.Reputation.1! Is it a virus?

No, it is simply when Symantec products determine a file has a "low reputation". This is normal for a new file, after all it cannot have a high reputation before it is even being used! Note that the ...

7,720
(37)