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Downloading & Installation (General)
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Knowledgebase Downloading & Installation (General)

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The keycode I have does not work!

Have you copied the key correctly? It is 30 alpha-numeric characters, no more no less. Please copy & paste verbatim from the order e-mail you received.   Are you using the right key-code for the...

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I have lost / do not have my keycode

If you are missing your keycode, please visit CardQuery @ SWReg. From there you will be able to have your original receipt (including keycode(s)) e-mailed, printed or saved. You can also see your keyc...

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Cannot install after being detected as Heur.AdvML.B. Is it a virus?

No, it is simply when Norton products determine a file has a "low reputation". This is normal for a new file, after all it cannot have a high reputation before it is even being used! Norton's explana...

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Cannot install after being detected as WS.Reputation.1! Is it a virus?

No, it is simply when Symantec products determine a file has a "low reputation". This is normal for a new file, after all it cannot have a high reputation before it is even being used! Note that the ...

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