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Downloading & Installation
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Knowledgebase Windows PC Platform Downloading & Installation

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I need to (re)download my copy

Please refer to the download instructions of your purchase. We, SiSoftware, do not handle downloads, they are managed by the distributors themselves: Jagged Online (World-Wide) Note: Make sure you b...

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Do major version upgrades require the previous version to be installed?

No, all versions are stand-alone (including service packs) thus you never need the previous version to be installed to upgrade. Sometimes, you even need to un-install previous versions before insta...

1,142
(20)
Installer cannot update/install

It seems some monitoring programs (anti-virus, anti-spyware, optimisers, etc.) are keeping various installer files open or some services do not stop in a timely fashion. Best solution is to: 1. ...

1,013
(59)
Install VC redistributables manually (VC****.dll)

The Microsoft Visual Studio redistributables are installed through their own, official installer. The main setup runs these installers automatically upon installation. If their installation fails, ple...

2,859
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Setup package is detected as virus/trojan!

We use InnoSetup (http://www.innosetup.com), which is a very popular open-source Windows installer not only with thousands of programs but also malware. Yes, it's that good. Unfortunately some anti-vi...

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