SiSoftware SiSoftware Technical Support Knowledgebase Windows PC Platform
Downloading & Installation
Suggested knowledgebase articles:

Knowledgebase Windows PC Platform Downloading & Installation

Articles in this category

I need to (re)download my copy

Please refer to the download instructions of your purchase. We, SiSoftware, do not handle downloads, they are managed by the distributors themselves: Jagged Online (World-Wide) Note: Make sure you b...

1,325
(64)
Do major version upgrades require the previous version to be installed?

No, all versions are stand-alone (including service packs) thus you never need the previous version to be installed to upgrade. Sometimes, you even need to un-install previous versions before insta...

1,158
(20)
Installer cannot update/install

It seems some monitoring programs (anti-virus, anti-spyware, optimisers, etc.) are keeping various installer files open or some services do not stop in a timely fashion. Best solution is to: 1. ...

1,024
(59)
Install VC redistributables manually (VC****.dll)

The Microsoft Visual Studio redistributables are installed through their own, official installer. The main setup runs these installers automatically upon installation. If their installation fails, ple...

2,876
(55)
Setup package is detected as virus/trojan!

We use InnoSetup (http://www.innosetup.com), which is a very popular open-source Windows installer not only with thousands of programs but also malware. Yes, it's that good. Unfortunately some anti-vi...

3,076
(37)